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18,215,726 results

Contentsquare
What is customer experience (CX)?

When 80% of customers say that the experience a company provides is just as important as its products and services, it's probably ...

3:52
What is customer experience (CX)?

7,940 views

1 year ago

Simon Sinek
The Secret to GREAT Customer Service | Simon Sinek

There is a difference between being polite and actually caring. Good customer service takes much more than just being polite.

1:50
The Secret to GREAT Customer Service | Simon Sinek

219,197 views

8 months ago

Executive Speakers Bureau: Book Keynote Speakers
The Effortless Customer Experience

Matt Dixon is one of the world's leading experts on sales, customer service, and customer experience. As Chief Product ...

3:14
The Effortless Customer Experience

38,581 views

7 years ago

Mark Sanborn Official Booking Site
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker

https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to ...

5:49
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker

252,702 views

12 years ago

258t
SteveJobs CustomerExperience
2:51
SteveJobs CustomerExperience

488,627 views

10 years ago

TEDx Talks
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest ...

8:21
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

786,136 views

7 years ago

Jeannie Walters
Customer Experience Strategy 101: How To Achieve Scalable CX Success

In today's fiercely competitive market, a solid customer experience (CX) strategy isn't just nice to have—it's essential. Companies ...

1:08:54
Customer Experience Strategy 101: How To Achieve Scalable CX Success

3,285 views

Streamed 1 year ago

Valuetainment
Customer Experience: The $3.7 Trillion Dollar Mistake Companies Make

Patrick Bet-David discusses the importance of superior customer service and shares some valuable business tips for ...

11:58
Customer Experience: The $3.7 Trillion Dollar Mistake Companies Make

70,199 views

4 months ago

Stanford Graduate School of Business
Defining Customer Experience

Hear Jonathan Levav, Professor of Marketing at Stanford Graduate School of Business, define the customer experience.

2:42
Defining Customer Experience

64,062 views

5 years ago

Valuetainment
Customer Service Vs. Customer Experience

For detailed notes and links to resources mentioned in this video, visit ...

15:22
Customer Service Vs. Customer Experience

1,798,978 views

9 years ago

PeopleMetrics, Inc.
BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

BEST PRACTICES for Developing a Customer Experience Strategy Download the chart from this video: ...

34:12
BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

16,188 views

4 years ago

Channels new to you

FUNINFO MATRIX
Work From Home Job 2026 | Headout Hiring Customer Experience Associates | Remote Job

Looking for a genuine work from home job in 2026? In this video, we discuss the latest remote job hiring by Headout for the role of ...

8:53
Work From Home Job 2026 | Headout Hiring Customer Experience Associates | Remote Job

6,605 views

1 day ago

Learn True English
Customer Experience Manager Interview Questions and Answers

Customer Experience Manager Interview Questions and Answers.

6:34
Customer Experience Manager Interview Questions and Answers

538 views

4 months ago

TEDx Talks
The secret to great customer service | Michele Marshall | TEDxStGeorge

Imagine if every customer walked away from your business feeling valued, heard, and eager to return. That's not luck—it's the ...

5:46
The secret to great customer service | Michele Marshall | TEDxStGeorge

8,405 views

4 months ago

Maersk
Insights from this year's Maersk Customer Experience  Champions

Going All The Way: celebrating our Maersk Customer Experience Champions 2024–2025 This year, we asked our Customer ...

2:31
Insights from this year's Maersk Customer Experience Champions

1,147 views

4 months ago

Shep Hyken: Customer Service & CX Expert
How AI is Transforming Customer Experience | NiCE Cognigy Virtual Event Preview

AI is transforming customer experience faster than ever. In fact, 83% of companies are increasing their AI spending to: Enhance ...

3:19
How AI is Transforming Customer Experience | NiCE Cognigy Virtual Event Preview

97 views

2 months ago

Nienke Bloem
What is Customer Experience (the definition!)

A common understanding of what Customer Experience is, gives the good context. In this video I share the definition of Customer ...

1:52
What is Customer Experience (the definition!)

4,406 views

6 years ago

BrandLove Global
What is Customer Experience (CX)?

What is Customer Experience? It's the feelings and thoughts that a customer associates with your brand. It's how customers feel ...

1:15
What is Customer Experience (CX)?

123,702 views

11 years ago

Ross Shafer
#1 Customer Experience Keynote Speaker is profound | Ross Shafer

Ross Shafer is a Funny Motivational Keynote Speaker who teaches leaders how to stay relevant and thrive through change. In this ...

4:20
#1 Customer Experience Keynote Speaker is profound | Ross Shafer

127,301 views

7 years ago

TemkinGroup
Customer Experience Matters (Temkin Group Video)

This high-energy video from Temkin Group provides rich insights into why customer experience is so important. And it shares a ...

2:22
Customer Experience Matters (Temkin Group Video)

194,315 views

10 years ago

TEDx Talks
Customer Experience | Yassmin Shahin | TEDxPSUT

Explore the critical role of customer experience in business success, uncovering strategies to create meaningful connections and ...

15:19
Customer Experience | Yassmin Shahin | TEDxPSUT

10,371 views

1 year ago

AssistKD
What is Customer Experience?

In the digital age, it has become critical to understand more about our customers and what motivates, delights and even annoys ...

2:11
What is Customer Experience?

68,071 views

6 years ago

Vusi Thembekwayo
The Formula For Great Customer Experience (Light Series part 1)

How to deliver a great customer experience. Everyone tell you to be customer centric but no one shows you how to do it. We have ...

9:03
The Formula For Great Customer Experience (Light Series part 1)

229,606 views

9 years ago

Steven Van Belleghem
5 Customer Experience Trends for 2025 by Steven Van Belleghem

Here's a condensed summary for your YouTube description: --- **The 5 Hottest CX Trends for 2025** Customer experience (CX) ...

18:57
5 Customer Experience Trends for 2025 by Steven Van Belleghem

124,562 views

1 year ago

Contentsquare
How to measure customer experience (CX)

Measurement and analysis are absolutely key to any customer experience strategy. But CX can be a hard concept to pin down, ...

5:17
How to measure customer experience (CX)

1,748 views

1 year ago